CONSUME BY is calculated, typeset, and printed for one order. Personalized goods cannot be put back into general inventory, so change-of-mind returns are not accepted unless applicable law requires otherwise.
01 / Made-to-order production
Production begins after payment and review of the submitted customization inputs. Any production estimate shown at checkout or in an order message is an estimate, not a guaranteed ship date. Large order volume, material availability, print review, or an input issue can extend production.
02 / Shipping and delivery
Available services, rates, taxes, and estimated transit times are shown at Shopify checkout. Delivery estimates begin when the carrier accepts the parcel, not when the order is placed. A tracking link is sent when available.
Customers are responsible for entering a deliverable address. Carrier scans, weather, customs, access restrictions, and other events outside our control can cause delays. A carrier’s “delivered” scan does not always mean the package was handed directly to the recipient.
03 / Cancellations and changes
Submit address, size, color, input, or cancellation requests through Support within 24 hours of purchase. We will attempt the change, but cannot guarantee it once production or fulfillment has begun. A request is not accepted until support confirms it.
04 / Personalized returns
Personalized and made-to-order products are final sale for change of mind, incorrect customer-entered inputs, or an incorrectly selected size or color. Unapproved returns may be refused or sent back.
If non-waivable law gives you a cancellation or return right, that right controls. Products that qualify under law must generally be returned unworn, unused, and in their original condition unless the reason for return is a defect.
05 / Damage, defect, or wrong item
Open a support ticket within 7 days after delivery if the item arrived damaged, has a material manufacturing defect, or does not match the confirmed order. Include the order number, a description, and clear photos of the item and packaging. Normal garment variation, screen-color differences, and minor print-placement variation are not defects.
If the claim is approved, we may repair, replace, reprint, or refund the affected item as appropriate and as required by law. Keep the product and packaging until instructions are provided.
06 / Refund timing
Approved refunds are issued to the original payment method through Shopify. Financial institutions control posting time. Original or return shipping charges are refundable only when required by law or when the return results from our verified error.
07 / International orders
The recipient is responsible for import duties, taxes, brokerage, and customs requirements unless checkout explicitly states otherwise. Refusing a shipment or failing to pay import charges does not automatically create a refund right. International consumer rights that cannot be waived remain in effect.
08 / Start a request
Use the Out of Bounds support ticket system for every order change, carrier issue, return, or refund request. Do not publish sensitive order details. Keep the generated ticket reference and submit one ticket per issue.